Please note that any help related to shipment and delivery requires proof of purchased tracked shipping. Orders bought without tracked shipping cannot be helped with in terms of the shipping process, as most of what it states is estimate and not exact detail so we are unable to help.
PURCHASING
The week is spent preparing the queue of orders before sending them, and packages are dropped off at the post office once or twice a week. We do not offer expedited fulfillment at the moment. During the weekends we take breaks!
Once the order is shipped, when your order arrives depends on a variety of things such as chosen option, your location, and so on. When making your purchase, you will be shown a time range alongside the shipping option, meant to give you an estimation of when something will arrive. If your package shipping time starts to fall outside of this time range, feel free to alert us and we can look into it to see if there is anything wrong in the shipment process.
Because of the unstable state of the world right now, there can be unpredictible pauses or changes in shipments, especially regarding international orders. The pandemic, import laws, international tensions, disruption in supply chain, bots , scalpers, and more make it possible for sudden whims of changes entirely out of our control. We do our best to give up to date, accurate shipping time estimates, but there are also external factors at work that not no small business can really do anything about.
If you have ordered something as a preorder, this means your shipment will arrive at the estimated preorder time. Again, because of the unstable state of things at the moment, delays are possible. If fulfillment time starts to extend outside of the estimated time period, I typically explain why on the product page. All preorder listings come with a disclaimer about the possibility of delay and by purchasing, you acknowledge and accept this.
If your order still hasn't arrived, there can be a large number of reasons why. We will look into the problem and try to resolve it, but if it is an external factor, there is sadly little we can do. It is also extremely time consuming to do deep investigations on packages, it usually involves us having to call several numbers overseas and doing a lot of translating so please be patient because usually the ABSOLUTE LATEST that packages arrive after shipping them out is two months (and this is usually for international orders).
In the event your order still doesnt arrive two months after shipment, go to the resolving section of the faq
If you need to change any details about your order, please tell us ASAP. All orders are made under the assumption that you confirm the information is correct and we work accordingly to it. The ways of how your order can be adjusted depends on what type of product you have purchased.
All items in preorder sales are final to prevent potential problems in production or logistics. For shipping address changes, please notify us before the fulfillment period of the orders. Preorder pages feature a status section to explain what step we are currently at. Once we enter the fulfillment period, it may be too late to change your address, as we work on the orders in bulk and it would be too time consuming logistically to make adjustments at this point and your order will not be refunded if shipped to the originally inputted address.
For in-stock orders, notify us as soon as possible if you have an address change or need to change any details about your order. Once again, we fulfill orders upon the assumption that you carefully overviewed the details and agreed to purchase what you have chosen. We are not liable if your order is fulfilled as-is when initially purchased, especially if not notified immediately of any modifications.
In the past, we were able to offer merging orders. However, due to the extra complexity it adds to management and logistics, I have decided to no longer offer order merging. If you would like to purchase additional items, please make a new order. We apologize about the inconvenience.
Whether or not your order is cancellable depends on the type is is, and most times the answer is that we are unable to extend this to customers. Please remember that this is a small business run by a handful of small artists and that its already pretty difficult to afford operations, so please understand our policy and why it is so. Also, cancelling orders makes management and inventory way more complicated...
Preorders are not available for cancellation unless in the situation of shipping routes closing, to prevent the complication of production or logistics. Be sure to confirm your order details before placing your purchase!
Regular orders are only available for cancellation under specific circumstances. Because of the time, material, and labor involved in preparing packages, most orders are non-cancellable. If there is an emergency reason for needing your order to be cancelled, I allow a 24 hour grace period for you to message me for a possible cancellation and refund. Explain the reason why and you can be put for consideration depending on the circumstance, reason, items order, order value, stage, and so on. Final decision is subject to me.
RESOLOVING
If there is an issue with the items you've recieved, message us within 30 days of the deliver mark on the shipment. After 30 days, we cannot extend customer service or help, regardless of the problem. Only one person (me) runs customer service and this is to make things more manageable.
Keep in mind, the 30 days is only for contacting for help. If you would like to return something, the policy is 14 days after delivery.
Many items come with a protective coating to prevent damage to the artwork or finish during shipping. Acrylic and wooden keychains and standees with have a film atop that should be peeled off for optimal display.
If you bought something on resale, be sure you have checked the item description carefully for any notes of damages, scratches, etc. Purchases are fulfilled with the assumption that you have read these descriptions and are fine with the damages on them.
If the peel is gone and you still see damages and you bought something new, click on the next faq question below
We do our best to assure every customer recieves good quality items and to pack them as safely as we can. However, if you find that something you recieved is straight up damaged and believe it is a fault of ours, let us know so we can work towards a solution. We take damage reports very seriously to satisfy all parties, please provide photo proof and order details when contacting us.
Keep in mind there is some inevitable amount of wear and tear. Things like small scratches only seen under the light are natural and is not covered for possible refund. I do my best to achieve harcore quality assurance but some things.. really just are what they are.
Many items come with protective films or parts, be sure to take these off before contacting us!
We count damages as:
- chipped off parts
- broken off parts
- large, obvious scratches
- permanent obstructions in artwork
We do not count things such as:
- small scratches only seen under the light
- loose clasp rings
- broken clasps
All decisions are final and subject to us and our findings.
Tell us so we can have it handled, as there is a lot of different situations in which this may involve and these cases have to be individually worked through. Be sure to give us your order number!
To be eligable for a return (not garuntee refund), the items must be in good and prime condition. If you ordered clothes, it must have been unworn. Any cloth items must be clean, unwashed, and unused.
Your order is eligible for a refund for 14 days after delivery. You are responsible for paying for the item to be returned and for returning it and any possible associated restocking and item preparation fees.
We are sincerely sorry if your package was recieved damaged or never arrived. External factors, such as shipping process, handling, barriers, and even stealing has gotten in the way and caused problems. In the past, we offered to resend packages, but this has turned into becoming too costly and time consuming and we will no offer to resent damaged or lost packages that did not have shipping assurance applied.
For high cost orders, I recommend buying shipping insurance in case anything happens to the package. Otherwise, I am unable to do anything on the event it arrives damage or it becomes lost. Understand that again we are a small team of a bunch of artists trying our best. We consider a package lost if it is not found within 60 days of delivery.
Customer service is granted to those who buys from this site and is not extended to anyone who bought our goods using a third-party service. After delivery, customers are given 30 days to contact us about any issues before we are unable to help. We do our best to extend our help but since this is really actually just me, the guy typing this, I ask you to be patient and understanding. Thank you.